Shipping policy
Shipping Rates
We offer FREE shipping on all orders
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once processed, your order is prepared and handed off to our shipping partner.
Shipping Time
Estimated delivery time is 5–10 business days, depending on your location. (During high-demand periods or holidays, delivery times may be slightly extended.)
Order Tracking
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear after shipment.
Customs & Duties
Customers are responsible for any customs fees, duties, or import taxes required by their country. These charges are not included in your order total and are determined by local customs authorities.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your order has not arrived within 21 business days, please contact us at support@velrojewlery.com, and we’ll work with you to resolve the issue.
